Business Telephone Systems UK Companies Use

A business is a something which is set up and run for the benefit of the owner, employees and customers. A business can only be successful if all three of these parties are satisfied that they are gaining something and one of the most important things to remember is that a business runs on smooth, effective communication. This is why it is essential these days that you invest in some kind of a business telephone system, which will increase productivity, reduce costs and enhance collaboration.

Business telephone systems UK and elsewhere, are multi line telephone systems used in a business environment and range from small key systems to large scale private branches.Small business phone systems are available in a variety of configurations, offering an ever-growing range of features and benefits. The most advanced small business phone systems today run on Internet Protocol (IP) networks—the same network many small businesses use to connect employees, devices and information resources.

A key system was originally distinguished from a private branch exchange (PBX) in that it allowed the station user to see and control the calls directly, manually, using lighted line buttons, while a private branch exchange operated in a manner similar to the public telephone system, in that the calls were routed to the correct destination by being dialled directly.

Before you select from the range of business telephone systems which are available, you will need to see what the needs of your business are. Do you have a large number of employees all needing access to phone lines and the internet? Do you have employees on the road who need to stay in constant communication? Do your employees need individual extensions with voicemail? These are all questions which need to be answered before you commit.

Some more things to consider

• Videoconferencing
• Mobile soft phones, for using a computer as a phone
• Automated attendant
• Paging and intercom
• Presence technology—the ability to quickly identify who within your organization is available at any given moment, as well as the best way to reach them
• Wireless IP phones, enabling workers to access data and be easily reachable, even as they roam about a sales floor, warehouse, or other location
• Integration with a customer relationship management (CRM) system
• Unified messaging, with notifications by e-mail, text message, or phone

Many different organisations can benefit;

• Schools – Improve communications for staff and parents with better call handling, SMS notifications and home working
• Insurance companies – Be better connected with your customers and employees by creating customer hotlines and enabling flexible working for staff on the road
• Financial advisors – Increase business opportunities via out-of-hours calling and update customers about appointments, investments or financial news in real time.

You will need to look around to see what’s available on the market and which business telephone systems UK will suit the needs and budget of your business, including things such as handsets, accessories, software solutions, training support, maintenance packages and services, such as call forwarding, waiting, blocking, greetings and music on hold.