Thursday, 20 April 2017

Advantages of Using Catchy Telephone Numbers for your Business

Most people have trouble remembering long numbers and on the whole they find it easier to recall a phrase or words instead of a telephone number. This makes it harder for a business to increase sales and profits since a customer cannot call in when he cannot recall the number. To this end many businesses try to use catchy telephone numbers to attract interest and to try and keep those catchy numbers in the minds of potential customers.

Using catchy phone numbers is an old tool used by marketing executives to catch people’s attention and to hold it. Since advertising is not cheap, it makes sense to try and maximise the impact of any advertising strategy you do employ, whether it is on the television, radio, press or internet. 

One of the ways to memorise something is to use a mnemonic. This is an aide to committing something to memory by associating a letter, phrase or word to something. Let me give you an example:

If you were asked to say the colours of the rainbow, in the correct order, your mind would have to think hard as they are easy to mix up. However, at school you were probable taught to remember that “Richard Of York Gave Battle IVain” where the first letter of each word stands for the colour of the rainbow; Red, Orange, Yellow, Green, Blue, Indigo, Violet. This is a mnemonic which makes it easy to remember the colours of the rainbow in the correct order. 

Another popular mnemonic is “Never Eat Shredded Wheat” which helps you to remember the points of the compass in a clockwork direction; North, South, East, West. When it comes to telephone numbers, you can try to use mnemonics to make catchy numbers, for personal use as well as for use in the business world. However, this is not always possible for two main reasons;

1.     Not all numbers have letters associated with them, i.e.: 1 and 0 do not map to any letters.
2.     Relatively few of all possible character combinations are actually meaningful words (in the dictionary).
When you are watching television you will notice that most of the commercials have music added to them. This is because is also an important aide to memory and a person is more likely to remember a catchy tune as a phone number than one which is just read out or seen on the screen. 


This is why you will notice that most catchy telephone numbers have letters and music attached to them so that they are more likely to stick in your mind. The next time that you find yourself in a position of wanting to call an insurance company, visit a toy store on the internet, or find a booking agent for your vacation, you will probably find yourself recalling catchy phone numbers which you have heard somewhere and most likely cannot even remember where you have heard them, even though they have gotten lodged in to your brain.

Business Telephone Systems UK Companies Use

A business is a something which is set up and run for the benefit of the owner, employees and customers. A business can only be successful if all three of these parties are satisfied that they are gaining something and one of the most important things to remember is that a business runs on smooth, effective communication. This is why it is essential these days that you invest in some kind of a business telephone system, which will increase productivity, reduce costs and enhance collaboration.

Business telephone systems UK and elsewhere, are multi line telephone systems used in a business environment and range from small key systems to large scale private branches.Small business phone systems are available in a variety of configurations, offering an ever-growing range of features and benefits. The most advanced small business phone systems today run on Internet Protocol (IP) networks—the same network many small businesses use to connect employees, devices and information resources.

A key system was originally distinguished from a private branch exchange (PBX) in that it allowed the station user to see and control the calls directly, manually, using lighted line buttons, while a private branch exchange operated in a manner similar to the public telephone system, in that the calls were routed to the correct destination by being dialled directly.

Before you select from the range of business telephone systems which are available, you will need to see what the needs of your business are. Do you have a large number of employees all needing access to phone lines and the internet? Do you have employees on the road who need to stay in constant communication? Do your employees need individual extensions with voicemail? These are all questions which need to be answered before you commit.

Some more things to consider
  • Videoconferencing
  • Mobile soft phones, for using a computer as a phone
  • Automated attendant
  • Paging and intercom
  • Presence technology—the ability to quickly identify who within your organization is available at any given moment, as well as the best way to reach them
  • Wireless IP phones, enabling workers to access data and be easily reachable, even as they roam about a sales floor, warehouse, or other location
  • Integration with a customer relationship management (CRM) system
  • Unified messaging, with notifications by e-mail, text message, or phone
Many different organisations can benefit;
  • Schools – Improve communications for staff and parents with better call handling, SMS notifications and home working
  • Insurance companies – Be better connected with your customers and employees by creating customer hotlines and enabling flexible working for staff on the road
  • Financial advisors – Increase business opportunities via out-of-hours calling and update customers about appointments, investments or financial news in real time.

You will need to look around to see what’s available on the market and which business telephone systems UK will suit the needs and budget of your business, including things such as handsets, accessories, software solutions, training support, maintenance packages and services, such as call forwarding, waiting, blocking, greetings and music on hold.

A Conference Call is Now Nothing New in Business

I still remember the first time that I heard the term “conference call” and I thought it sounded important and interesting. My sister had just started her new job at a large international communications company and used to talk to me about her work sometimes. She used to use terms such as call conference and web conference and I used to wonder what they involved.

When I joined the workforce myself I soon found out that a conference call was nothing special and today it is used as an essential part of many businesses. It is a term for when there are more than two parties involved in a telephone call, or these days, in a video call. Another term for it is ATC which stands for Audio Tele-Conference. Three way calling is available on most landlines which are used for the home and office but there are specialised service providers which are often used and these will give you particular phone numbers and PIN numbers for your use, when using the conference bridge.

Advantages and Uses in Business:

§  Save on travel costs
§  Save on time out of the office
§  Do not need a large conference room
§  Used for client meetings and updates
§  Used for sales presentations and project meetings
§  Used for training classes and seminars

Social Uses

§  Party calls
§  Group calling for family members
§  Meeting new people
§  Attending classes

All of these things are now a part of everyday live and we tend to take a lot of it for granted. I know that when I am feeling homesick, or when I wish to have a laugh with my siblings, it is easy to get connected to them and to be able to not only talk to them, but also to be able to see them at the same time. The costs are reasonable and there are different types of payment options for you to choose from, depending on your usage and requirements.

When you are holding a conference call, there are a few things to keep in mind. In the first place you need to make sure that the equipment which you are using is suitable for the call. Also the bandwidth has to be sufficient in order to achieve a good quality cheap international calls. The person who is hosting the call needs to ensure that the meeting is well co-ordinated and sticks to the schedule which has been set. If there is no moderator, then the call will not be successful as the parties will not know when to talk, when to listen and how long they need to talk for.


Another thing to remember with a conference call is that not every person has to speak and that sometimes it is enough for a party to just listen in on the call instead of participating. This can also keep the costs down for some companies and individuals which is essential in the world of business today.

Considering The Types Of Commercial Telephone Systems

One of the major factors which can influence the way that a business runs and succeeds, is the efficiency of the communication network which is in place. You need to keep in mind the type and the size of the business you are running and choose your commercial telephone system accordingly. The type of commercial phone system you choose will depend on how many stations (extensions) you need and what features you require. Traditional business phone systems come in three basic configurations: key system units (KSU), Private Branch Exchange (PBX) systems, and KSU-less phones.

PBX systems

If your company has more than 40 employees, or if you need advanced functionality, PBX systems are the best solution. PBX systems use dedicated telephone hardware and switches to handle and rout calls. They are traditionally stored in a telecom cabinet at your office, but with the way that modern technology has made everything smaller and more efficient, these days it is possible to get a device which can sit on a desk in the corner and will not even be noticed.

Key systems

These are popular for businesses which have between 5 and 40 employees. This type of phone system uses a central control device called the key system unit (KSU) to provide features that are not available with ordinary phones. For example, a central unit can allow users to make calls between extensions and prevent users from accidentally picking up lines that are in use. Modern key systems do provide standard business features also.

Both key and PBX telephone systems require professional installation and maintenance. All outside telephone lines must connect to the KSU or PBX cabinet, as well as all inside extensions. Unfortunately, configuring and wiring these phone systems can be nearly as costly as the phones themselves. You will almost always be able to use existing phone wiring, but you will need to get new headsets which are compatible with commercial telephone systems.

KSU-less systems

KSU-less phones are designed to provide many of the features of smaller commercial phone systems in a decentralized manner. The phones themselves contain the technology necessary to allow them to communicate with each other without requiring a central cabinet .KSU-less phone systems are not permanently wired into your office. These phones can easily be unplugged and moved to a new location or sold.

VoIP systems

In addition to traditional business phone systems, there are systems that use voice over the Internet protocol (VoIP) technology to let you make and receive phone calls using your broadband Internet connection and special IP enabled telephones. For some businesses, VoIP systems can provide significant cost savings and other benefits.


There are two varieties of VoIP business phone system. An IP PBX is a piece of hardware which is installed at your office and functions much like a traditional PBX or key system. A hosted business phone system, on the other hand, processes calls at a data centre before forwarding them to a direct extension at your office or other location.

Looking For A Good ADSL Service Provider

There are so many terms which are used today in business and communications, that for someone who does not know what they mean, it can be confusing. One of the things which I had to recently learn about was ADSL lines and ADSL installation. This was when I found that there are so many websites committed to providing you with information and support, that things became very clear in a short time.  Broadband provides faster internet speeds to homes at rates that are at least ten times faster than standard dial-up. With prices for broadband packages now as low as standard dial-up, the choice between the two is relatively easy. However, there are also different types of broadband connection to choose between and these are broadly split into two categories – ADSL and cable.

What is ADSL?

ADSL is an abbreviation of asymmetric digital subscriber line and unlike dial-up, which uses the phone line to make a connection, ADSL actually works alongside the frequencies used for voice telephone calling, therefore allowing you to continue to make phone calls while using the internet. It enables faster data transmission through a single connection, but allows users to download data and make voice calls at the same time.

The distinguishing factor of ADSL is that the flow of data is greater in one direction than it is in the other – hence the name ‘asymmetric’. This is why download speeds are far greater than upload speeds. Consequently, ADSL broadband is usually marketed towards passive internet customers who rely on downloads but have little emphasis on uploads. The top speeds for downloads are usually 8Mb, and the top speeds for uploads are usually below 1Mb.To make your ADSL connection work effectively you will need an ADSL modem and micro-filters. The micro-filters, which should be supplied by your internet service provider, prevent crackling on your phone line while you are using the internet. If you require more than one or two, they are usually available for just a few pounds.

ADSL deployment on an existing plain old telephone service (POTS) telephone line presents some problems because the ADSL is within a frequency band that might interact unfavourably with existing equipment connected to the line. Therefore, it is necessary to install appropriate frequency filters at the customer’s premises to avoid interference between the DSL, voice services, and any other connections to the line.


The only times you can receive an ADSL connection without a BT phone line is through a process called local loop unbundling in which providers offer an ADSL service without using a BT exchange, thus allowing them to be more competitive with the prices and services they offer. Though you will generally require a BT phone line to use ADSL broadband, there are many different providers offering competitive packages to choose from. You will need to shop around to find the best ADSL service provider for you and most of this can be done on the internet, which will save you both time and money.

Virtual Answering Service UK – A Great System for Customer Services

First Level customer support is very important for every business in the world. First level support is considered as the face of your business to the world. It is very natural that your business will grow smoothly and steadily if its face looks great to the customers otherwise irreversible loss to your business is for sure. Virtual answering services UK are the best solution to your customer care needs. Virtual answering services are the most cruising outsourcing business of the day in UK.

Virtual answering services available on the market place that can handle different types of businesses, different types of activities, and many other jobs related to first level customer support. Virtual answering services are being offered widely in United Kingdom for better business results for small and large enterprises on the market place. These services can handle the customers’ queries through telephones and respond them professionally and amicably.

AVR or automated voice response is a very useful recorded response to customers’ calls but different surveys suggest that more than 60% callers do not like AVRs for their required solutions and drop the calls once they here automated recorded sounds on telephones. This is very clear from the behavior of customers that AVR is not good substitute to virtual answering services UK offered by a human attendant.

Virtual answering services are being provided for almost all major industries like information technology, telecommunication, mobile services, property services, career counseling services, entertainment, travelling services, finance, legal services, human resources recruitment services, and many more industries. Virtual answering services can handle almost every type of business needs and business categories.

These virtual answering services can handle enormous types of activities of the companies like disaster recovery support, telecom services fault handling, customer support for new order placement, order processing, information provisioning, remote guidance, dictation handling, and many more.

Virtual answering services are very flexible and providers can tailor their support according to the needs of the customers. These services providers maintain a wide range of technical customer representatives to respond the queries of customers. They even hire new staff if needed for specific type of service.

These customer support representatives working for virtual answering service companies are highly trained and skilled people. They are very professionally trained to harness their abilities for providing satisfactory and amicable customer support the customer talking on the telephone to him or her. These customer representatives are highly professional people who are expert at smoothly and efficiently dealing with a wide range of customers. They are psychologically trained to sustain the pressure and abnormal situations as well as behaviors of customers who can be very hyper on sometimes. They placate the conversational environment efficient customer handling techniques.


Virtual answering services UK are being offered on very reasonable prices and packages. These services are available for the customers round the clock basis; thus every customer facing any problem at any point of time can be handled efficiently and smoothly. This makes virtual answering services more affordable and reliable for small and large industries.  

Automated Voice Response System – A Great Solution for Customer Services Desks

Automated voice response system (AVR) is a combination of hardware and software, i.e. a computer-telephony system, that replaces the first human interface at a customer service desk, similar set up to interact with inward calls. It is also called Interactive Voice Response (IVR) system.

Automatic voice response system is based on recorded set of announcements that are played in a programmed sequence guided by the input from dial-in user, which is normally the customer’s telephone. This system is attached to the company’s incoming telephone line, which is mostly assigned a Toll Free (800) number or UAN number. Usually, when a customer calls in, the call is attended by the auto-responder and welcome announcement is played and a number associated with each available option is conveyed to the caller. For example, the first announcement will say, “Press 1 for English language, or 2 for Spanish”. In this way, the customer is guided through a menu to reach the required human customer services attendant that has response to the specific query from the customer, or can perform specific task requested by the customer.

Automated Voice Response System has three major components that are hardware, software or both:

1.       Telephony System
2.       Automated Call Distribution System (ACD)
3.       Database and Storage for Recorded Announcements

The telephony system provides the interface to the incoming line. It is like a private automatic branch exchange (PABX) that can receive calls and switch them to appropriate recorded announcement. Automated Call Distribution (ACD) is software system installed on PABX that makes routing decisions according to the choices selected by the caller. The database on a storage media stores the recorded announcements that can be played for callers. The storage media is of the type that can be accessed at high speed and can play any recorded announcement to a large number of callers at a time.

Major Applications of Automated Voice Response (AVR) System

Automated voice response system can be used in almost all industries that have to interact with customers to any extent. It replaces the live operator and handles hundreds of calls in minute depending upon system’s capacity. A few applications of AVR are:

  • Airline industry where flight status information is asked most often by callers
  • Banking and other industries that has to handle different queries like account balance, spending limits, etc.
  • Placement of orders, variations in order placements etc.
  • Technical support, and web-based assistance
Currently, the technology is so advanced that automated voice response systems are not only used to handle calls and divert them to appropriate operators, but also used to make various analytical reports and gathering statistics that are used by company’s strategic management to devise future strategies a for development and growth of the company. They come in various functionalities and capacities according to the requirement of the organization and according to application.


AVR systems can be used in any industry and application that has to handle high volume of incoming calls for various kinds of information.